Tuesday, June 16, 2009

The Miracle of Southwest Airlines

I am sitting in the Tucson airport awaiting a flight home to LA. I just watched a Southwest 737 stuffed with passengers load and unload in about 20 minutes.

United Airlines can't turn around a regional jet in less than 40 minutes (they always claim they are "cleaning" the plane, but I never see much evidence of cleaning). It is little wonder that Southwest has performed better financially over the long haul.


Curious Cat said...

Amen. Business schools don't seem to have done a decent job of teaching people that you succeed by doing your job well. Southwest doesn't do much that is mysterious (except maybe to MBAs). They just focus on the job they have to do and keep improving. Meanwhile the other airlines seem to believe they are suppose to focus on what numbers in spreadsheets look like and have no clue that being a customer of their is pure horror. The only thing keeping them in business is so many other rivals are just as poorly managed as they are.

workhard said...

That was funny and even sarcatic.. but a good point of view..

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Allvira said...

very funny.... but very scared for me ....You have power of patience.
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